Help Center

Frequently Asked Questions

Rouge Product Information

What's the difference between the Tabletop, Essential and Pro?

Can they be connected together to increase coverage area?

How many watts does each unit consume?

What are the EMF ratings for these devices?

What is the irradiance of these products?

Have Your Lights Been Third Party Tested?

Which Rouge device is best for me?

How do your lights compare to other name brands?

Do I need an international adapter to use a Rouge device?

Where are Rouge Lights Manufacturered?

Racks

How many panels can the racks hold?

Troubleshooting

My panel stopped working and it says SUB1 on the control panel

Why do some lights look like they are not working?

Red Light Therapy

Do I need to use eye protection while I use my Rouge products

Is Red Light Therapy safe?

What are the guidelines for length, distance and frequency of using your lights?

How does Red Light Therapy Work?

What is the difference between red and near infrared (NIR) light

Ordering and Shipping

What are your shipping fees?

How long before my order ships?

Can I track my order?

How can I contact Rouge Australia?

Which countries do you ship to?

Payments and Financing

Which credit cards do you accept?

I am directed to use Paypal to complete my order - can I just use my credit card?

Returns and Warranty

What is your Warranty and Return Policy?